GOOD TO KNOW
Battery Callout FAQs
Does Mackay offer after-hours battery callouts?
Yes. Mackay offers after-hours battery callout assistance, subject to location and availability.
Does Townsville offer after-hours callouts?
Townsville battery callouts are available during normal store trading hours only.
Can you come to my home or workplace?
Depending on your location and our availability, mobile battery assistance may be available at your home, workplace or roadside location.
How can you tell if your car battery is dead?
Common signs include slow or difficult starting, clicking when you turn the key, dimming electrical systems or a vehicle that won't start at all. If you're unsure whether the battery is the problem, our team can help with battery testing and discuss the available options.
Can you help with a flat battery?
Yes. If your vehicle has a flat battery or won't start, contact us to discuss battery testing, replacement and available callout options.
Can you fit a replacement battery on-site?
In many cases, on-site battery fitting is available where suitable for the vehicle, location and service requirements. Our team can confirm the available options when you call.
How much does a car battery replacement cost?
The cost of a car battery replacement depends on the vehicle, battery type, size and specifications required. Call your nearest A1 Batterypro branch with your vehicle registration so our team can check the correct battery and provide the applicable pricing.
Do callout or travel charges apply?
Additional callout or travel charges may apply depending on your location and the service required. Ask our team when arranging the callout so the applicable charges can be confirmed.
How long does a car battery replacement take?
The time required can vary depending on the vehicle, battery type and location. Once our team has your vehicle details and location, we can discuss the available service and fitting options.
What if I need an emergency car battery replacement?
If your vehicle has stopped due to a suspected battery problem, contact your nearest A1 Batterypro branch. Depending on your location and availability, we may be able to provide mobile battery assistance, testing and replacement options.
Does my car battery have warranty?
Battery warranty coverage depends on the battery brand, model and applicable warranty terms. Our team can confirm the warranty information for the battery supplied for your vehicle.
What vehicles can you assist with?
Give us your vehicle registration and a brief description of the issue. Our team can check the battery requirements and confirm whether callout assistance is available for your vehicle.
What information should I have ready?
You must have the vehicle registration plate handy, address of the location and a brief description of the problem you are experiencing.
Can I pay at the vehicle?
Please confirm the available payment options with our team when arranging your callout, as payment arrangements can depend on the service and circumstances.